Starting September 8, 2026, you'll manage your Track subscription (billing details, invoices, upgrades) from the new Account Center, one place to manage all your Lucen products under one login.
What's different for your team: befor this cahnge, any workspace Owner could manage your Track subscription. In Account Center, only one person can manage the subscription: whoever logs with the billing email. If your team currently shares this responsibility, it's worth agreeing now on who that person should be and let them know of this change.
Before September 8: decide who manages billing- Check your billing email in the Subscription section of your Track workspace: this is the email that will control access.
- Agree as a team on who owns that email and will be the designated subscription manager going forward.
- Make sure everyone else on the team knows who keeps access after the switch: they can still ask the designated manager for invoices or changes.
Not sure who the billing email belongs to? Contact track-support@lucensoftware.com and we'll help confirm it, or check the Subscription page of Track.
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- If your billing email matches your Track login: log in at app.lucensoftware.com with your existing Track credentials.
- If it's different: the person with that billing email creates a new Account Center account using it, then sets a new password.
Your subscription and auto-renewal continue as normal throughout: this only affects who can manage it, not whether it stays active.
Finding your subscription
Once logged in, you’ll find your subscription in Admin > Subscription.
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Click your Track subscription to see a recap start/expiration dates, plan, billing info, plus a quick-action button to add seats.
Your invoices are also available on this page.
In the same section, you’ll also find a button to cancel the Track subscription.
(Please note: canceling your subscription does not mean canceling the entire Track account. For that, there’s a different process, described here.)
Adding licences
- Use the Add seats quick action, or
- Go to Subscription > Manage subscription and click Upgrade
Select the number of licences you need, review, and confirm.
Need help?
If a teammate registers before you agree on who should own access, make sure to check with your team first, since it likely just means someone already set up billing using that email. For anything else, see our Account Center FAQ or email track-support@lucensoftware.com.