Starting September 8, 2026, you'll manage your Track subscription (billing details, invoices, upgrades) from the new Account Center, one place to manage all your Lucen products under one login.
What this means for you: your billing email is different from your Track login, so you'll need to create a separate Account Center account. It's a quick, one-time setup: here's exactly how to do it.
Step 1: Find your billing email
Go to the Subscription section of your Track workspace to see the billing email on the dedicated section: this is the email you used when you first purchased your subscription, and it's the one you'll register with.
.png?width=670&height=407&name=billing%20email%20for%20subscription%20(2).png)
Can't find it? Contact track-support@lucensoftware.com and we'll help confirm it.
Step 2: Create your Account Center account
- From September 8, go to app.lucensoftware.com, or click the Manage Subscription button inside the Subscription section of Track
- Choose to create a new account, using your billing email
- Set a new password
- You're in: this becomes your login for Account Center
If you land in Account Center already logged in with a different account, log out first: your first login experience needs to start from the login page.
Your Track subscription and auto-renewal continue as normal throughout this process: this setup only affects where and how you manage it.
Finding your subscription
Once logged in, you’ll find your subscription in Admin > Subscription.
.png?width=670&height=317&name=subscription%20in%20the%20page%20(1).png)
Click your Track subscription to see a recap start/expiration dates, plan, billing info, plus a quick-action button to add seats.
Your invoices are also available on this page.
In the same section, you’ll also find a button to cancel the Track subscription.
(Please note: canceling your subscription does not mean canceling the entire Track account. For that, there’s a different process, described here.)
Adding licences
- Use the Add seats quick action, or
- Go to Subscription > Manage subscription and click Upgrade
Select the number of licences you need, review, and confirm.
Troubleshooting
"An account already exists with this email"
A teammate has likely already registered using your billing email, often whoever originally set up billing. Check with your team before creating another account.
Logged in but don't see your subscription?
You may have used an email that doesn't match your billing email. Log out and try again with the correct one.
Need help?
We recommend completing setup soon after September 8 so you're not without account access. If you have questions, visit our Account Center FAQ or email track-support@lucensoftware.com.