Scale - Monitor team's usage & gather feedback

Now the whole company is using Timeneye to track time. But that's not it! Gather feedback from your colleagues to see if there is room for improvement.

Sara Foschini
Written by Sara FoschiniLast update 24 days ago

It’s impossible that everybody in the company will be immediately tracking their time. Getting aboard new software may not happen immediately. But that’s OK! Leave at least 1 to 2 weeks, depending on the company size, for everybody to get acquainted with the new software.

Just make sure to monitor regularly what’s happening in the workspace. When necessary, ask the early adopter team to help you out. They can show the software to their peers, instruct them, and keep the account active.

It’s a good idea to ask everybody to install the daily reminder email. When the software detects that the user has tracked less than their usual time, it's an automated email sending a gentle nudge to track time.

In the first few weeks of usage, some issues might emerge, but hopefully, your previous experience and your early adopters' network will help you to address them promptly and make the necessary adjustments to your workspace.

In case of a technical issue or to request a feature, please get in touch with us at support@timeneye.com

Gather feedback with a quick survey

After one or two months from the org-wide deployment, survey the whole company to gather more insights about this experience.

Before starting, list your survey goals and write down some questions according to those goals. Remember that the goals for Phase 3 could differ from those you identified in Phase 2.

If you need to refresh your memory, click the link to download a sample of the end-of-trial survey.

Allow 2 full weeks for everybody to complete the survey. When you have a good response percentage, start analyzing the results. What went well and what didn’t? What’s the overall reaction? Is there anything that could be fixed or improved?

As a final step, we suggest you create a document with the freshly gathered insights and then organize a meeting to present the results to the stakeholders. Together you could decide on actions to streamline the whole process.

Next: Run a company-wide report

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