Managing Your Subscription

This is a step-by-step guide to learning how to start, pause or cancel your subscription.

Stefania Rossi
Written by Stefania RossiLast update 2 months ago

If you’re the account owner, you can manage your subscription anytime by clicking on Plan&Billing in the User Menu.

From here, you can manage your Invoicing details, Subscription renewal, and Plan size.

Adding billing details

Set your billing details before purchasing from the Invoicing details section. You’ll always be able to manage your billing details anytime.

For EU users: insert the VAT code (if you are representing a company) to let Timeneye calculate your VAT exemption.

Make sure to enter your credit card details, too.


Starting the subscription

Select whether you'd like to be billed monthly or annually, and then click on Start subscription. From that moment on, you'll be charged automatically.

You can select different renewal options from your plan by clicking the Renew button in the Subscription section.

Pausing a subscription

You can temporarily cancel your subscription to temporarily stop paying for Timeneye without losing all your data.

Please note: canceling a subscription does not mean deleting the workspace. Deleting is an entirely different procedure; please see this guide's "Deleting the account" page.

Changing the user count in your subscription

The Timeneye PRO subscription is calculated as a license for each active user. A license can be left empty and occupied by a new user who leaves or joins that workspace.

You can edit the number of users in your subscription from the Team Management section of the workspace.

Deactivated users are not counted in your subscription.

To increase or decrease the number of licenses, go to Plan&Billing and click Manage licenses:

Then you can increase or decrease the number of licenses.

Upgrades (= adding more licenses) are charged immediately.

To decrease the number of licenses, make sure you deactivate some users first. You cannot have fewer licenses than your active users.

Have a question about your subscription? Need assistance with payments and invoices? Please write us at support@timeneye.com

Update of September 13th, 2019:

Our payments support SCA (Strong Customer Authentication), compliant with the EU's second Payment Services Directive (PSD2), coming to effect on September 14th, 2019.


This means that, depending on your bank, you may be required to take an additional authentication step to complete your payment.

Please note that you must complete those steps to complete your payments.

Also, banks under the new requirements may decline an online transaction. If this happens to you, please get in touch with your bank.

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