In this stage, you will prepare to onboard more people on Timeneye. It could be the whole company, or you could proceed department by department.
An essential part of driving time-tracking culture and usage is working with your business units to understand their needs, opportunities, and difficulties.
Therefore, it is pivotal for everybody to understand how tracking time might positively impact their department and they are motivated to promote its usage.
Be aware that in multi-national companies and big corporations, this process goes on even after the first large-scale deployment of Timeneye
Take the following steps to streamline your work with business units:
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Meet with the department leaders within a business unit to understand their current solutions for common scenarios (time management, optimizing workflow, managing projects and clients, reporting, etc.);
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Ask them to select user scenarios that could be immediately impacted by the new time-tracking system;
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Capture feedback and develop early adopters with business unit knowledge to support the transition;
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Make sure they are in contact with the Help Desk or IT department and they have access to the channels dedicated to Timeneye you have created on Microsoft Teams or Slack.
Organize a meeting with all the department leaders to get them excited about Timeneye and the benefits of time tracking, and don’t forget to show them the results from the previous survey and the insights you gathered from the report you ran on your pilot team.
Throughout your experiment phase, you have captured information about how people have used the product and their experience. So, talk about what went well, what raised some issues and how you overcame them. Your colleagues will be grateful for the heads-up, and they will be able to face those challenges and eventually adjust their training programs.
Invest in the early adopters:
As you prepare to scale your usage of Timeneye, recruit additional early adopters in each business unit or group you are expanding to. Enroll these enthusiastic people in your service training program and standardize how and when you meet them.
Best Practice: Delegate to the stakeholder involved in your first pilot (department leaders and employees) to organize meetings with their colleagues to share their knowledge and experience about Timeneye.
During those meetings, they should teach new features, address feedback, and provide self-service tools for your employees' community.
Have IT representatives from your initial Help Desk join some of the meetings to provide technical support and stay updated on new information about your Timeneye usage.
Tip: If your company has a central intranet portal (SharePoint or Google Drive) for news, information, or support, you can use it as a hub for information about this rollout.
Providing widely available self-help information, training, and written guidance. We also know that everyone learns differently; a central information portal can support all learning styles within your organization.