Customers with an active Lucen Track subscription started before May 12, 2026 will manage their subscription through the new Account Center. For these customers, Account Center access will start on September 8, 2026.
In this guide for Track workspace Owners, we'll explain how to access your Account Center for the first time to manage your subscription, find your billing details, upgrade, or cancel.
Contents of this guide:
- What's the Account Center?
- How to log in the Account Center for the first time
- How to add licences
What's the Account Center?
The Account Center is a new, central place to manage your Track subscription and discover other Lucen products. From Account Center, you can:
- Manage your subscription and billing details
- View and download invoices
- Purchase new seats or explore other Lucen products under the same login
To learn more about the Account Center and how it works, make sure to check our documentation available here.
How to log in to the Account Center for the first time
You can access the Account Center with your billing email. This is the email you used when you first purchased your subscription.
You can check your billing email in the Subscription section of your Track workspace.
(If you’re still having trouble identifying what the billing email is, contact us at track-support@lucensoftware.com, and we can help you confirm which one it is)
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Account Center access:
- If your billing email is the same as your Track login, you can log in to Account Center directly using your Track credentials.
- If your billing email is different from your Track login email, you'll need to create a new Account Center account using the billing email.
- Log in at https://app.lucensoftware.com/
- Create a new account using your current billing email (which you can find in the Subscription section)
- Set a new password
- Access the Account Center
Your Track subscription and auto-renewal will continue as normal, these steps are to ensure you can manage your account. We recommend completing it as soon as you can after September 8, so you can manage your subscription, view invoices, and explore other Lucen products without issue.
*Important note on permissions and access:
Until September 8, 2026 users with the permission level of Owner of a Track workspace could manage a subscription inside Track. In the Account Center, only one person is allowed to manage the subscription at a time, with the credentials that were set up with the process described above. So when you log in to the Account Center for the first time, make sure that everyone in your team knows that the subscription will only be accessible with those credentials.
Where to find your Track Subscription
Once you’ve accessed your Account Center, you’ll find your Track subscription under Admin>Subscription.
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On the screen, you’ll see any subscription you have purchased. Find your Track subscription and click on it.
This opens a summary of your subscription details: start date, expiration date, plan, and billing information, along with a quick-action button for tasks like adding seats. Your invoices are also available on this page.
In the same section, you’ll also find a button to cancel the Track subscription.
(Please note: canceling your subscription does not mean canceling the entire Track account. For that, there’s a different process, described here.)
How to add licences
You can add seats in two ways:
- Use the Add seats quick action, or
- Go to Subscription > Manage subscription and click Upgrade
Select how many additional licences you’ll need, review your changes, and confirm.
For step-by-step instructions that match your login scenario, check out one of these guides:
- For Owners using their existing Track login
- For Teams sharing subscription management
- For Owners creating a new login
Have questions? Check out our Account Center FAQ
Need further help? Send us an email at track-support@lucensoftware.com