Starting September 8, 2026, you'll manage your Track subscription (billing details, invoices, upgrades) from the new Account Center, a single place to manage all your Lucen products under one login.
The good news: nothing changes for you. Your billing email is the same as your Track login, so you'll access Account Center with the credentials you already use.
(in case you need confirmation, you can find the billing email in the Subscription section of the workspace)
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- Manage your subscription and billing details
- View and download invoices
- Add seats or explore other Lucen products under the same login
How to log in for the first time
- From September 8, 2026 go to **app.lucensoftware.com** or click the Manage subscription button
- Log in with your existing Track credentials
- That’s it. You’ll find your Subscription inside Account Center
Your subscription and auto-renewal continue as normal throughout, and your plan and pricing will stay the same.
Finding your subscription
Once logged in, you’ll find your subscription in Admin > Subscription.
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Click your Track subscription to see a recap start/expiration dates, plan, billing info, plus a quick-action button to add seats.
Your invoices are also available on this page.
In the same section, you’ll also find a button to cancel the Track subscription.
(Please note: canceling your subscription does not mean canceling the entire Track account. For that, there’s a different process, described here.)
Adding licences
- Use the Add seats quick action, or
- Go to Subscription > Manage subscription and click Upgrade
Select the number of licences you need, review, and confirm.
Need help?
Check our Account Center FAQ or email track-support@lucensoftware.com.