Managing Your Subscription

If you’re the account Owner, you can manage your subscription anytime by clicking on Subscription in the Menu on the left.

Please note that users with different levels of permissions than owners, cannot access the Subscription section.

From there, you can choose your plan and manage your subscription.

Keep in mind that by default, all trials start on the Premium plan. When your trial ends, you'll be able to start your subscription with the plan that best suits your needs!

Selecting your plan

First, you have to decide which plan you wish to purchase. On the Subscription page, you'll find a recap of all the plans and features available - just pick the one that best suits your needs and click "Start your subscription".

(Please note: if you're interested in the Enterprise plan, select "Talk to sales" so that we can customize the subscription to your needs)

Starting the subscription

For customers who are signing up after May 12th, 2026

1) After you've selected the plan, click "Subscribe". You'll be redirected to the Lucen Account Center, where you can purchase your subscription. Just log in wth your credentials and access the panel:

Then, locate "Lucen Track" and click Get app.

Choose your plan and number of seats:

3) Follow the procedure to enter your payment and invoicing details. Make sure to double-check your invoicing details, as they'll be used for the invoice we'll generate for your payment!

Done! From that moment on, you'll be charged automatically.

An invoice will be generated automatically for every charge.

Pausing a subscription

You can temporarily cancel your subscription to temporarily stop paying for Lucen Track without losing all your data. Simply click Manage subscription, and you'll be redirected to a page with a "Cancel subscription" button.

Please note: canceling a subscription does not mean deleting the workspace. Deleting is an entirely different procedure; please see this site's "Deleting the account" page.

Changing the user count in your subscription

The Lucen Track subscriptions are calculated as a license for each active user. A license can be left empty and occupied by a new user who leaves or joins that workspace.

You can edit the number of users in your workspace from the Team Management section of the workspace.

Deactivated users are not counted in your subscription.

You can decrease or increase the number of users in a subscription from the Subscription page, and then in Manage Licences.

If you increase the number of users in your subscription, you'll be charged for the difference immediately. If you decrease the number of licenses, the new price will be applied in the next billing cycle.

Have a question about your subscription? Need assistance with payments and invoices? Please write us at track-support@lucensoftware.com